McNeill retailers offer you both good quality advice and a guaranteed service for all McNeill products

McNeill products are delivered with a two-year warranty on the use of perfect materials and faultless processing. This two-year warranty does not apply to damage cause by normal wear, incorrect use such as sitting on a light satchel, accidents and extreme temperatures. In exceptional circumstances, damage which is not part of the warranty can be removed by your retailer or by THORKA GmbH Thorsten H. Krause, Siemensstrasse 28, 63512 Hainburg on payment of a fee. Postage costs are not paid, so the items must be delivered free.

In order to be able to make a warranty claim, you need to attach the original product label stamped by your retailer or the receipt showing the date of purchase.