Would you like to know where your school satchel is being produced, how McNeill satchels provide more road safety, how important ergonomic carrying systems for school satchels are, and what you can do to protect your back? Then you've come to the right place! In our FAQs, we answer more questions about our products.
McNeill retailers offer you both good quality advice and a guaranteed service for all McNeill products
McNeill products are delivered with a two-year warranty on the use of perfect materials and faultless processing. This two-year warranty does not apply to damage cause by normal wear, incorrect use such as sitting on a light satchel, accidents and extreme temperatures. In exceptional circumstances, damage which is not part of the warranty can be removed by your retailer or by THORKA GmbH Thorsten H. Krause, Siemensstrasse 28, 63512 Hainburg on payment of a fee. Postage costs are not paid, so the items must be delivered free.
In order to be able to make a warranty claim, you need to attach the original product label stamped by your retailer or the receipt showing the date of purchase.